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ALT Technical

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ALT is an IT Support and IT Consulting firm for all business technology needs, with offices in Ottawa, Miami, Philadelphia and Syracuse. Our team of technicians and consultants have the expertise spanning today’s best-in-class technologies, which will allow your organization to lower cost, increase agility, improve efficiency, and succeed in today’s competitive markets.

  • Network and IT Support

    End-to-end IT consulting firm, providing support for your IT and network infrastructure

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  • Business IT Support and Consulting

    No matter how big or small: we will get you up and running!

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  • Managed IT Services

    You run your business - we manage your IT!

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  • Website Development

    Leverage the power of Content Management Systems! We provide custom solutions for all sectors.

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Tailored IT Services - Select Your Industry

All businesses are different. We take a customized approach to Business IT support and IT consulting services. Select the industry that best applies to you and see how our technology management can help your firm grow:

Small and Medium Business IT Consulting
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Small and Medium Business IT Consulting

ALT IT support team is available around the clock to ensure that your systems are up and running when you require them the most.

Construction, Engineering and Architecture IT Support
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Construction, Engineering and Architecture IT Support

Our engineering and industry background gives us expertise to provide you with a competitive advantage.

Accounting IT Support
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Accounting IT Support

Read about our unique approach to managing information technology for accountants.

We will work with you to provide a custom solution that suits your business

Law and Attorney IT Services
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Law and Attorney IT Services

ALT Consulting offers IT services that are tailored exactly to the needs of law firms and their clients.

Government and Associations IT Consulting
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Government and Associations IT Consulting

ALT has managed the IT infrastructure for associations and nonprofits in the Miami and South Florida region.

Medical and Dental IT Services
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Medical and Dental IT Services

We offer IT solutions to an increasing number of healthcare and dental professionals in the Miami area.

Latest IT News and Updates

Last updated Jan 7, 2021
  •   22 Jul 2021  

    Backup file manipulation operations must be serialized

    This error comes up when trying to perform and operation (such as a backup or database shrink), while another similar operation is already running.

    Backup and file manipulation operations (such as ALTER DATABASE ADD FILE) on a database must be serialized. Reissue the statement after the current backup or file manipulation operation is completed

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  •   23 Feb 2021  

    Enabling mod_proxy on Apache

    A reverse proxy is a type of proxy server that takes HTTP requests and seamlessly distributes them to one or more backend servers. These are useful as apache load-balancers or a central location for web applications. (For example, if you have a main domain, you can have a subdirectory pointed to a web application located on a completely different server. Eg: https://www.example.com/ as the main domain and https://www.example.com/myapp can be sitting on a completely different server)

    Since you are here, you are most likely looking how to enable this feature. We are using Ubuntu server, but the process is similar across all Linux based apache installs.

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  •   11 Feb 2021  

    Tomato Firmware - setup router as access point

    In order to setup the Tomato Firmware router as an access point, the following steps have to be completed. This is a setup for a home environment. If you are setting this up for a workplace, the IP address range should be something other than 192.168.1.1 (as it is too common). Same goes for the Subnet, it should be something other than 255.255.255.0, if you need more than 254 IPs.

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  •   23 Jan 2021  

    Change domain name for Zentyal

    Changing the domain name and hostname in Zentyal server (LDAP) will erase all users and user info (for email) once the Samba has been provisioned. Neverthless, the change can be done by going to System > General.

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  •   01 Jul 2020  

    Dynamics CRM Buttons Greyed-Out in Outlook

    We've had an issue where the CRM buttons were greyed out in Outlook 2010 and CRM 2011. The Outlook CRM addin was properly installed and enabled but when the user opened Outlook and selected the CRM tab, all CRM related buttons and actions are greyed out. This happened when Office 2013 (or later) component was installed on the user’s PC. Because there are shared components between versions, it created an incompatibility.

    As a first step, check event viewer to see if there are any application errors that have been logged regarding the MSCRMAddin load behaviour.

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  •   10 Jan 2020  

    Canon Image Runner change SMTP port remotely

    Some Canon multifunctions do not allow you to change the ports from the web interface (ie: iR-ADV 4525), only when you are in front of the multifunction itself. If there's no on-site access, there's a way to bypass this issue.

    First enable remote access. On the Web Interface, go to:

    Management Settings -> License/Other:

    1) Select "Remote Operation Settings" and enable "Use Remote Operation" checkbox

    2) Select "ACCESS MANAGEMENT SYSTEM Settings" and enable "Use ACCESS MANAGEMENT SYSTEM" checkbox.

    Once done, hit "Apply Setting Changes" and reboot the printer.

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  •   28 Dec 2019  

    Export emails from OST or PST

    Exchange 2013 2 There are a few OST to PST converters available around, most of them commercial products, with some being better than others. We won't list them here, because we haven't tried any. We have ran into a situation where we've had to get the emails from an OST file. The IT support client did not particularly care what format, as long as they were readable. We've used this free, open-source tool that allowed us to extract the emails in rtf and txt format, and extracted the related attachements.

    Please note that this tool does not allow you to convert the files to PST.

    The tool can be compiled from source here: https://github.com/libyal/libpff or you can download this compiled version.

    Example usage: Output all emails in all formats from file.ost

    pffexport.exe -f all -m all file.ost

    Full details on application usage:

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  •   03 Dec 2019  

    Convert MBR to GPT under Linux

    linux icon 19With the bigger disks that are no longer supported by MBR there's a constant need to convert to GPT.

    We have done this using a live disk, however, it is always important to create system backups. The disk was 6TB, with 2 smaller live partitions. Without converting to GPT we could not take advantage of the entire disk capacity. Assuming that the disk is /dev/sdb (the first 2 partitions are /dev/sdb1 and /dev/sdb2). Below instructions are not for a bootable disk, rather a secondary partition.

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  •   04 Nov 2019  

    Enable Perl and CPAN on a Mac

    We've tried to install a Perl package unsuccessfully on a Mac and, as it turns out, you need to do a few things before you can run CPAN and install packages. Specifically, you need to install developer tools:

    xcode-select --install

    Once that installs, you should now be able to run cpan and install packages. Make sure cpan runs as a super user (ie sudo):

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