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Job Opportunity - System Support Specialist

ALT is seeking a System Support Technician for our Miami office.

Your Responsibilities

  • Respond to monitoring alerts and customer initiated tickets
  • Troubleshoot and find resolutions to complex technical problems
  • Escalate all Critical/High issues to designate support team within SLA guidelines
  • Document, track and monitor the problem to ensure timely resolution
  • Demonstrate an excellent Customer Service Skills and Attitude
  • Provide reliable technical support
  • Monitor internal platforms utilizing monitoring tools
  • Strictly manage assigned schedules such as maintenance window
  • Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities
  • Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement
  • Consistently follow documented procedures and guidelines related to monitoring systems and platforms
  • Understand how systems and platforms operate and interact
  • Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
  • Maintain equipment inventory records and infrastructure topology documentation
  • Required to perform shift work and/or may be required for on-call coverage and/or after-hours support

Minimum Qualifications:

  • Good knowledge and experience with Networking equipment (configuration, troubleshooting, maintenance)
  • Knowledge of Windows systems
  • Self-motivated, proactive, able to work under stressful conditions
  • Ability to multitask and prioritize
  • Good communication skills (English) and capacity to work in a team environment

Considered an Asset:

  • 2-3 year of related work experience
  • Knowledge of Windows Server technologies
  • Experience with database systems

To Apply

Send your resume and a cover letter to